Refund policy

Returns & Real Talk

We totally get it—sometimes the vibe just isn’t right, and that’s okay! If your new piece didn’t work out, here’s how we handle returns at Authenticity:

🕐 You’ve Got 7 Days
Our return window is 7 days from the day your order is delivered. If it’s not love at first try-on, just email us within that first week to start your return. After 7 days, we can’t accept returns—so don’t ghost us, girl!

📦 Eligibility Stuff
To be eligible, your item must be:

  • Unworn and in its original condition

  • Free of stains, odors, and damage

  • With tags still attached

  • In the original packaging
    Oh—and don’t forget your receipt or proof of purchase!

📧 How to Start Your Return
Email us at info@authenticitybyallee.com with your order info. If your return is approved, we’ll send you all the return instructions. Just a heads-up: return label costs will be deducted from your refund.
Important: Please don’t send anything back without contacting us first—those packages will be returned to sender!

🚫 Non-Returnable Items
We can’t accept returns on:

  • Sale items

  • Jewelry

  • Accessories

  • Intimates or personal care items

  • Gift cards
    And of course, anything sent back after the 7-day window—so make sure to check your delivery date!

💰 Refunds
Once we get your return and give it a quick inspection, we’ll issue your refund back to your original payment method. It might take 5–7 business days for your bank to process it, so hang tight—it’s coming!

Still have questions? Email us anytime—we’re real humans and happy to help 💛